Order Information
Thank you for shopping at Jóanne Luxefinds! Here you'll find important information about placing an order, tracking your order, and our policies regarding shipping and returns.
Placing an Order:
To place an order, simply browse our website and add the desired items to your shopping cart.
When you're ready to checkout, click on the shopping cart icon and proceed to the checkout page.
Follow the instructions to enter your shipping address, select your preferred shipping method, and complete your payment.
Once your order is successfully placed, you will receive an order confirmation email with details about your purchase.
Tracking Your Order:
After your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
You can use this tracking number to monitor the status and location of your package through the shipping carrier's website.
Shipping Information:
Please note that customers are responsible for shouldering shipping fees.
We offer standard and expedited shipping options for domestic and international orders.
Shipping costs and delivery times may vary depending on your location and the shipping method selected.
Please refer to our Shipping Policy for more detailed information about shipping rates, delivery times, and international shipping.
Returns & Exchanges:
We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you may return your item(s) for a refund or exchange within 7 days of receiving your order.
Please review our Returns & Exchanges Policy for eligibility criteria and instructions on how to initiate a return or exchange.
If you have any questions or need further assistance regarding your order, please don't hesitate to contact our customer support team at support@jmvluxefinds.com or use the Facebook Messenger link provided on our Contact Us page. We're here to help!